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Shanghai Cheng Jing laser pre service policy?


Shanghai Cheng Jing laser pre service policy?


1., provide professional advice: at any time to provide customers with information on products, prices, technology, industry solutions and other aspects of information, consulting channels, including network, telephone, letters, door-to-door and other ways;
2. provide sample service: sample and mail for customers free of charge;
3., provide inspection visits: customers can book an exhibition hall, visit the company on-site inspection, the company provides professional reception staff.
On sale service
1., honesty and justice: no matter the size of the contract, regardless of new and old customers, regardless of domestic and foreign customers, we will be honest and fair treatment;
2. quality and quantity: strict implementation of the provisions of the contract, each order of equipment for customers, we will strictly comply with product standards, conduct multiple quality inspection.
After-sale service
1. Cheng Jing laser is responsible for the purchase of equipment for customers free installation, debugging, and free training of users of technical personnel, to ensure that users can quickly master equipment operating methods, as soon as possible to use;
2. into the quiet laser, the user purchased products to provide free warranty for one year, life-long maintenance. During the warranty period, the equipment is out of order and the parts are damaged (except for human factors and force majeure factors). Our company is responsible for the free repair of the charge, and the necessary parts will be provided free of charge (except for expendable items). More than the warranty period, only the maintenance fee charged at cost price;
3., the user purchase date, lifelong software free upgrade service;
4., after-sales service response time 8 hours, received the user repair phone, the Engineer within 24 hours of a clear answer or arrive at the equipment site. Failure is not ruled out, maintenance personnel are not evacuated;
5. Jing Jing laser will pay regular visits to all customers annually, and provide technical support services at any time. Service concept to customer satisfaction, to provide customers with first-class products, first-class quality and first-class service. Professional: professional team to provide professional service enthusiasm: from first to last enthusiasm to treat every customer equity: whether the contract amount, both old and new customers, both domestic and foreign customers are treated fairly high: high efficiency, customer respect every minute: rigorous attitude and rigorous work style, strong sense of responsibility, the responsibility customer demand in the first place.

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